Return and Refund Policy
This Return and Refund Policy applies to purchases made through apps and websites developed by Smart Products, including but not limited to the Supermarket App and Laundry App. By using our services, you agree to this policy.
1. Product Returns
Returns are subject to the policy of the individual store or service provider listed on our apps. Smart Products only provides the technology platform and does not handle products directly.
- Users must contact the respective store for return requests
- Returns may be accepted in cases of damaged, expired, or incorrect items
- Return windows and procedures vary per vendor
2. Service Refunds
For services like laundry or home delivery:
- Refunds may be issued if service was not delivered or was unsatisfactory
- Users must raise a complaint within 24–48 hours of service completion
- Proof (photo, receipt) may be required to process the request
3. Refund Process
- Refunds, if approved, will be processed to the original payment method
- Processing time may take 5–7 business days
- Smart Products is not liable for delays caused by banks or third-party payment gateways
4. Non-Refundable Items
- Items damaged due to customer misuse
- Downloaded digital content (unless defective)
- Services already consumed or completed
5. Need Help?
If you need assistance with a return or refund, please contact the store directly via the app. For app-related issues, reach out to us at:
Email: support@smartproducts.com
Phone: +91-XXXXXXXXXX
Last Updated: June 27, 2025
